FAQ · Optimal Wellness Clinic
Practical answers, stated plainly.
What to know about the clinic, the app, and coaching.
All treatment is subject to licensed-provider approval after evaluation. No medication is guaranteed.
Start simple: the no-obligation survey and analysis identifies your next step. Go deeper: the Root Cause Panel explores the wider picture when useful.
Clinic questions
Before your first visit.
How much does it cost?
Our programs are membership style: one monthly price that covers your medical care, your medication where it applies, and the support around it, with HSA and FSA accepted and financing available. We are finalizing pricing as we bring new services online, so the numbers are laid out in one place, your free visit, where every cost is explained before you commit to anything. Clear costs before care begins is a promise we keep in person.
What happens when I stop the medication? Will I regain the weight?
This is the number one question in weight loss, and it is the one our whole clinic is built around. Research is clear that when medication stops and nothing else has changed, weight tends to come back. That is why we focus on protein, strength, and habits from day one, and why our support does not end when a prescription does. Our goal is for the medication to be a chapter of your story, not the whole book.
Do I have to come into the office?
Not for every step. Eligible follow-up visits can happen by telehealth while you are physically located in Ohio, and labs can generally be drawn at a location near you. Your clinician decides whether an evaluation, examination, testing, or another part of care needs to happen in person. The Mason clinic is available when in-person care is useful.
What happens after the no-obligation survey?
Choose the GLP-1 qualification survey or HRT symptom survey, answer a few focused questions, and receive a personalized analysis with a recommended next step. The survey is informational and does not replace an evaluation by a licensed provider.
Is hormone therapy safe?
For the right woman, at the right dose, with the right monitoring, hormone therapy is one of the best-studied tools we have for how women feel in midlife, and the science has come a long way since the frightening headlines of twenty years ago. It is not right for everyone, which is exactly why we start with labs, your history, and an honest conversation about your personal risks and benefits before anything is prescribed. Safety is not a yes or no, it is a process, and we take it seriously.
How fast can I start?
Consultations are typically available the next day. Treatment timing depends on your evaluation, medical necessity, eligibility, any needed labs, and the medication selected by your licensed provider. A visit does not entitle any patient to a prescription, and no medication is guaranteed.
Will you judge me if I have failed at this before?
No, and we mean that literally. Most of the people we care for have tried many times—with willpower, with programs, with apps—and the failure was never a character flaw. It was a plan that ignored biology. You bring the history, we bring the science, and we start from where you are, not from where a chart says you should be.
Do I need a separate app to track my doses, food, and workouts?
The app is included with the clinic’s support-tier programs and available as a standalone membership for everyone else. Tracking and support come with your clinic program, so you do not have to assemble them yourself.
The app
What the daily guide does.
Do I need a separate app?
The app is included with the clinic’s support-tier programs and available as a standalone membership for everyone else. Tracking and support come with your clinic program.
Do I have to be a patient?
No. Patients can link their record with consent; anyone can join the app.
Is this medical advice?
No. It is a guide and a tracker run by a clinic; care decisions happen with your prescriber.
Will it tell me when to take my shot?
It reminds you of the schedule you entered. It never suggests timing or dose.
Can I stop using my other apps?
That is the point.
iPhone or Android?
Both at launch. Final device availability is being confirmed before launch.
What if I need to stop paying for a while?
Pause for one to three months. Your data and your streak wait for you.
Is it for men too?
It is built for women 30 to 60 on or considering a GLP-1 or hormone care. Men on the same plans are welcome.
Coaching & training
Working with Tabby.
What does coaching include?
Protein and food guidance built around your medical protocol, a strength-training plan, a weekly live session with replays, and check-ins that do not wait for your next visit.
Are the live sessions in person or in the app?
Live sessions happen in the app every week, with replays saved to the library. In-person training in Mason is discussed directly, as availability allows.
Do I need to be a weight-loss or hormone patient to join coaching?
No. Coaching is built around whatever plan your provider already has in place.
Next step
Start with a conversation.
You do not need to arrive with the answer. Bring the history, the questions, and what has not felt right.
All treatment is subject to licensed-provider approval after evaluation. No medication is guaranteed.
