Appointments and rescheduling
Contact the clinic as early as possible if you need to cancel or reschedule. Any deadline, late-cancellation fee, or missed-appointment fee that applies to a specific service will be disclosed before booking or in the written terms you accept. An appointment is not changed until the clinic confirms the change.
Clinical services already provided
Payments for visits, reviews, coaching sessions, or other services that have already been provided are not refundable. Dissatisfaction with a clinical recommendation or a decision that medication is not appropriate does not make a completed professional service refundable.
Laboratory orders and outside costs
Laboratory, pharmacy, shipping, and other third-party costs may become non-refundable once an order has been submitted, a specimen has been collected or processed, medication has been prepared or dispensed, or another vendor has begun fulfillment. If fulfillment has not started, contact the clinic promptly and we will review what can still be cancelled.
Prescription medications
Prescription medications generally cannot be returned or refunded after they have been dispensed or shipped, except where required by law or when the dispensing pharmacy confirms an error or eligible replacement. Pharmacy and fulfillment terms provided for the specific prescription also apply.
Memberships and digital services
You may request cancellation of future membership renewals before the next billing date using the cancellation method provided with the membership or by contacting the clinic. Unless transaction-specific written terms or applicable law provide otherwise, access continues through the paid period and a charge is not prorated or refunded after the billing period begins.
Prepaid programs and packages
Refund eligibility for an unused portion of a prepaid program depends on the written terms presented before purchase. Completed services and non-recoverable laboratory, pharmacy, technology, processing, or third-party costs may be deducted from any approved refund. No refund promises are created by this website beyond the transaction-specific terms you accepted.
How to make a request
Call or email the clinic with your name, the service or charge in question, the date of purchase, and the change you are requesting. Do not include sensitive medical details in ordinary email. We will review the applicable booking, purchase, pharmacy, membership, or partner terms and respond using the contact information associated with your account.
Other written terms
Service-specific consent forms, membership terms, pharmacy terms, Heally patient terms, and other written terms presented at booking or purchase remain applicable. If those transaction-specific terms conflict with this general website policy, the transaction-specific terms control to the extent permitted by law.
Contact Optimal Wellness Clinic
5740 Gateway Blvd, Suite 103Mason, OH 45040